If for any reason you are not satisfied with your purchase, please contact our Customer Care Team or call (855) 801-5933. If an item arrives damaged or is unsatisfactory, please call customer care at (855) 801-5933 to assist with an exchange or return of your item(s). To process your return or exchange of non-food and non-personalized items, please include in your return package:
- Complete the Return Form provided during your call with customer care
- Order number and/or a copy of the packing slip
- A written reason for your return
- All returned items must be in original condition, unused, and with original tags and packaging.
- The customer is responsible for all shipping charges on returned/exchanged products.
- shop.signaturebrands.com is responsible for shipping charges on the re-shipment of exchanged products only.
If the return is made within 30 days of the original purchase, we will reimburse the credit card you used to make your purchase for the price you originally paid for the returned item(s), less shipping. In most cases, the return credit will appear on your credit card statement in the next regular billing cycle. If the item(s) being returned was a gift, you will receive a refund in the form of a store credit for the shop.signaturebrands.com online store. Returns made more than 30 days past the original purchase date will be honored in the form of a store credit for the purchase price to be used at the shop.signaturebrands.com online store.
Questions, comments or concerns regarding this privacy statement should be directed to:
61 Clark Road North
Battle Creek, MI 49037
Phone: (855) 801-5933
Email: Customer Care